How to Become a Foodpanda Merchant in Malaysia

2023-02-15
It's time to register with Foodpanda and move your restaurant business online. Don't let your customers miss out on your food at home by revolutionizing your restaurant business today.

What is foodpanda?

In today's society, food delivery is becoming increasingly popular as it provides a convenient and efficient way to enjoy your meal without ever having to leave your home. With Foodpanda, you can easily browse through a wide selection of restaurants, choose your favorite dishes, and have them delivered to your doorstep while it's still hot, steamy, and fresh. Furthermore, when you're done eating, there's no need to worry about dishes or cleaning up, as all you need to do is discard the containers and you're all set!

Why should your restaurant be listed on foodpanda?

Expand your restaurant’s reach and customer base
Stay open for business even during times of state or area lockdown, by allowing customers to order food online and have it conveniently delivered.
Get in touch with thousands of new clients who want to try your food.

There are benefits to listing your restaurant on foodpanda.

You do not need to hire and maintain a delivery team of your own.
You'll be able to attract more hungry people who like trying new foods.
Customers can make payments in a variety of ways, including cash, credit, or debit cards, as well as online payment gateways.

Important paperwork needed to sign up as a Foodpanda merchant

Shop License: When your shop establishment registration is verified, make sure to include the necessary information and photos for Foodpanda to post on their portal.
Proof of Owner’s identification-related documents: Submit documents issued by the government to verify your social security number and other important information.
Owner’s bank account details: Provide full details of transactions made from your bank account.
Restaurant’s invoice: As a form of verification, information regarding shipment or delivery fees, service fees, parking fees, and tax obtained will be needed.

How do you register your Malaysian restaurant with FoodPanda?

Step 2: Wait for approval.
Step 3: Receive a contract sent by foodpanda.
Step 4: Sign the contract.
Step 5: Get a menu preview.
Step 6: Obtain foodpanda equipment.
Step 7: Have training over the phone.
Step 8: Your restaurant is live on foodpanda.

How much of a commission from your restaurant will foodpanda charge?

Rate of commission: 30% to 35%
Weekly platform fees are based on monthly sales.
Higher platform fees, which typically range between RM0 and RM75, will be needed for higher monthly sales. Documents or licenses needed to register with Foodpanda

Foodpanda Malaysia Partners Application Form

Fill in the required details of your restaurant:
Restaurant Name, city, address, postal code
Restaurant Cuisine
Particulars of the restaurant owner like first name, last name, contact number, and email address
Average cost of a meal for one personRestaurant’s menu (pdf, excel, word, jpg), make sure the uploaded menu and prices are the same as for dine-in customers

foodpanda’s Menu Requirements

Please refer to the attached menu requirements and use them to enter your menu items.
Menu
Menus can come in any format (Microsoft word, excel sheet, PDF) Menu must include the following :
Dish names and prices
Food descriptions
If the menu is a photo of the restaurant’s physical menu, please ensure that it is clear and not handwritten
Food Photos
Food photos MUST follow the below requirements in order to be uploaded on foodpanda.
Please remember to rename each photo according to its dish name so foodpanda’s team knows which photo would be for which dish.
Dish Image Dimension / Listing & Hero – 4000 X 2925 pixels (72 dpi)
Assorted DishesTop View (90 degrees) or Front View (0 degrees) angle.
Never use any other angle
The dish needs to be centered in the middle of the image
No Watermarks or Branding
No Close-Up Image
The images should be clicked from a distance
No Human Figures
No White Background
No Collage of Images
Images should not be Blurred
All images need to be taken in Landscape Format
All image formats should be either – JPEG
All images should be named accordingly to the menu item name

Why you ought to collaborate with foodpanda

Who doesn't enjoy the convenience of being able to do and receive everything from their mobile phone? It goes without saying that when you're hungry, food delivery becomes aesthetically more appealing. Since guess what? The next best thing is to tap away until your food comes when your stomach is growling and you no longer have the patience to get dressed and go out.
"Free" advertising You are less concerned with the marketing you must conduct to increase business at your restaurant. When you collaborate with foodpanda, they will develop your marketing plans in place of you. You will be able to observe a significant increase in sales after joining as one of their merchants, so to put it briefly: save you money by eliminating the need to continually plan out ways to increase your traffic. Increased credibility - Given that foodpanda is a well-known leader in the online food delivery industry, your credibility grows naturally as more and more customers are familiar with the service. What's better, then? Creating your own advertisements to persuade potential customers to try your food takes less time.
There is a delivery driver available with less overhead, financial savings, and problem resolution. No longer is a designated driver necessary to pick up and deliver your food on time. Foodpanda prioritizes efficiency and convenience so that restaurant owners can devote their full attention to creating their menus.
Reduced foot traffic is less of a concern because you are able to attract both new and existing customers by offering delivery services. The majority of restaurants will undoubtedly benefit from this, especially now that inconvenience is less of a barrier to repeat business.
OrderPin POS System comes with a delivery integration feature that allows you to receive orders from multiple online platforms through one device. By integrating orders from foodpanda, GrabFood, and Shopee Food, OrderPin eliminates the need for you to accept orders individually or switch between different apps.
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